OUR SHIPPING POLICY

Product processing time

All “off-the-shelf” orders are processed within 1-3 business days,
All custom made, printed and  cut & sew products are processed within 2-5 business days,
All handmade product orders are processed within the pre-agreed upon time range, 
 

* Allow an additional 7 business days for production during holidays and busy seasons.

Shipment processing time

Please allow up to 21 business days for international shipments and up to 7 business days for domestic. (shipping time do not include product processing time)

 

Shipping rates and delivery estimates

All shipping rates and options are visible during the checkout process, 
In order to provide you with the quickest delivery-
We have multiple production partners in the USA, Mexico, Europe and Israel,

Please be aware of any local taxes and state laws regarding importing goods,
We will not be responsible for any local taxes your state may charge you upon delivery, it is your responsibility to be aware and to take these factors into consideration before making a purchase.

Shipment confirmation and order tracking

Once your order has been handed to the delivery company, we’ll provide you with a tracking number via Email. 

Customs, duties, and taxes

Please be aware of any local taxes and state laws regarding importing goods,
We will not be responsible for any local taxes you state may charge you upon delivery, it is your responsibility to be aware and to take these factors into consideration before making a purchase.

Damages

LATTO VELARA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

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