LATTO VELARA

REFUND AND RETURNS POLICY

 

DEAR CUSTOMER! MOST OF OUR PRODUCTS ARE MADE ON DEMAND (please check the product page to know if your item is made on demend) , THAT MEANS THAT ONCE YOU’VE MADE YOUR PURCHASE, IT WILL BE FULFILLED ESPECIALLY FOR YOU AND WILL NOT BE REFUNDABLE. THIS TYPE OF SUSTAINABLE WORKFLOW HELPS SMALL BUSINESSES LIKE OURS MAINTAIN THEIR STOCK LEVELS TO A MINIMUM AND KEEP THE ENVIRONMENT NICE AND GREEN, PLEASE BE AWARE THAT THIS PROCESS MEANS THAT YOUR ORDER MIGHT TAKE SOMEWHAT LONGER TO ARRIVE COMPARED TO WHEN YOU ORDER FROM A BIG RETAILER, BUT BE ASSURED THAT A FEW EXTRA DAYS ARE NOTHING COMPARED TO KNOWING YOU’VE SUPPORTED A SMALL BUSINESS WHOSE VALUES ARE ROOTED IN CREATING AUTHENTIC ART AND MAKING THE WORLD A BETTER PLACE.

As for any off-the-shelf products, our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Any personalized or custom made products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Cancellations

  • Once your order has been placed you will have one hour to cancel the order, after which it would  already have been sent to production and will not be refundable not cancelable.

 

Exchanges

 

We only replace items if they are defective or damaged unless a different agreement has been made writing. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address we’ll provide.

 

Shipping returns

 

To return your product, you should send us and e-mail at [email protected] and we’ll provide you with an address based on your location

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Need help?

 

Contact us at [email protected] for questions related to refunds and returns.

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