Who we are

Our website address is: https://lattovelara.com.

phone number +972547888914
address:
Weitzman 84, Kfar Sava, Israel  4446003

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share you credit card info and data with any third party company, your name and address will be used only for shipping purposes.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. if you are interested in such file, please send a request to our E-mail at [email protected]

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Product processing time

All “off-the-shelf” orders are processed within 1-3 business days,
All custom made, printed and  cut & sew products are processed within 2-5 business days,
All handmade product orders are processed within the pre-agreed upon time range, 
 

* Allow an additional 7 business days for production during holidays and busy seasons.

Shipment processing time

Please allow up to 21 business days for international shipments and up to 7 business days for domestic. (shipping time do not include product processing time)

 

Shipping rates and delivery estimates

All shipping rates and options are visible during the checkout process, In order to provide you with the quickest delivery-
We have multiple production partners in the USA, Mexico, Europe and Israel,

Please be aware of any local taxes and state laws regarding importing goods,
We will not be responsible for any local taxes your state may charge you upon delivery, it is your responsibility to be aware and to take these factors into consideration before making a purchase.

Shipment confirmation and order tracking

Once your order has been handed to the delivery company, we’ll provide you with a tracking number via Email. 

Customs, duties, and taxes

Please be aware of any local taxes and state laws regarding importing goods,
We will not be responsible for any local taxes you state may charge you upon delivery, it is your responsibility to be aware and to take these factors into consideration before making a purchase.

Damages

LATTO VELARA is not liable for any products damaged or lost during shipping. If you received your order damaged in the shipping process, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
 If you suspect that the damage was caused pre-shipping during the making process please send us an e-mail to [email protected] and after inspection, if the product is ruled as damaged pre-shipping we will proceed with a re-shipment.

LATTO VELARA

REFUND AND RETURNS POLICY


Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Any personalized or custom made products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Cancellations

  • Once your order has been placed you will have one hour to cancel the order, after which it would  already have been sent to production and will not be refundable not cancelable.

 

Exchanges

 

We only replace items if they are defective or damaged unless a different agreement has been made writing. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address we’ll provide.

 

Shipping returns

 

To return your product, you should send us and e-mail at [email protected] and we’ll provide you with an address based on your location

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Need help?

 

Contact us at [email protected] for questions related to refunds and returns.

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